Privacy policy
Last updated: December 24, 2024
Lost Geometry ("us", "we", or "our") operates the lostgeometry.com.au website (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.
1. Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").
We collect and use your Personal Information for the following purposes:
- To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
- To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. You may opt-out of receiving future mailings at any time; see the choice/opt-out section below.
2. Legal Basis for Processing Personal Information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
3. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
4. Access and Correction
You may access the Personal Information we hold about you by contacting us using the contact details below. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, using the contact details below. We will promptly correct any information found to be incorrect.
5. Disclosure of Information to Third Parties
We may disclose your Personal Information to third parties in the following circumstances:
- Service providers: We may disclose your Personal Information to third-party service providers who assist us in providing the Site and our services (e.g., payment processors, shipping providers, IT service providers). These third parties are obligated to maintain the confidentiality of your information.
- Legal requirements: We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of Lost Geometry; (c) prevent or investigate possible wrongdoing in connection with the Site; (d) protect the personal safety of users of the Site or the public; or (e) protect against legal liability.
6. Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
7. Cookies
We use "cookies" to enhance your experience on our Site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
8. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to this Privacy Policy
This Privacy Policy is effective as of December 24, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
10. Contacting Us
If you have any questions about this Privacy Policy, please contact us at mhiley@lostgeometry.com.au